ServiceNow Practice Lead

We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform. In this role, you will be responsible for the strategic development, implementation, and management of the ServiceNow platform across the organization. You will lead a team dedicated to optimizing ServiceNow to support business processes, working closely with various stakeholders to ensure the platform meets current and future needs.

Key Responsibilities: 

• Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance. 
• Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives. 
• Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities. 
• Develop and implement best practices for ServiceNow governance, security, and optimization. 
• Ensure seamless integration of ServiceNow with other enterprise applications and systems. 
• Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance. 
• Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements. 
• Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support. 

Requirements: 

• Proven experience with ServiceNow as an architect or team leader. 
• Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration. 
• Strong understanding of ITIL best practices and ITSM and HR processes. 
• Knowledge of ServiceNow NowAssist AI (advantage) 
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable. 
• Leadership skills with experience managing technical teams. 
• Excellent communication and collaboration skills. 
• Good English level. 

What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  

• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 

• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work 

• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 

• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  

• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. 

Our commitment to equity  

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 

• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!