ServiceNow L3 Developer

About YellowIpe

Our mission is to inspire the connection between technology and people. We nurture the best in our professionals through our expertise in finding and attracting top talent for the best projects. People Focus, Collaboration, and Commitment are the pillars that guide us on this journey.

Join the yellow team as our new ServiceNow L3 Developer!

Responsibilities

• Drive automation initiatives for application support activities, deployments, health checks, monitoring and alerting;

• Support ServiceNow automation, orchestration and integration initiatives;

• Develop and implement enhancements in coordination with offshore managed service teams;

• Create and update requests, forms, portals and process workflows;

• Collaborate with application users, operations teams and business stakeholders to understand requirements and transform them into self-service solutions;

• Investigate and roll out ServiceNow capabilities such as ATF and Virtual Agent;

• Support ServiceNow upgrades;

• Coordinate releases, ensuring developments and testing are completed on time and with the expected quality;

• Develop custom support tools to automate production processes;

• Generate metrics, reports and operational insights;

• Create and maintain technical documentation for automation scripts and solutions;

• Act as a technical analyst and support release coordination activities across the ServiceNow platform.

Requirements

• 3–7 years of experience with ServiceNow development, platform architecture or tooling engineering;

• Strong hands-on experience in system integrations and process automation;

• Strong experience with REST and SOAP web services;

• Experience with Directory Service integrations, including Active Directory, Azure AD and/or LDAP;

• Strong experience with technologies such as PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases and SQL;

• Strong experience with ServiceNow ITSM and ITOM;

• Good understanding of the ITIL framework;

• Experience using software development tools, IDEs and code repositories;

• Experience with release management and coordination;

• Strong analytical and problem-solving skills;

• Strong communication skills and ability to work with offshore, nearshore and onsite teams;

• Fluent English.

Nice to Have

• Experience with ServiceNow modules such as HRSD and CSM;

• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS and AKS;

• Experience with ServiceNow ATF and Virtual Agent;

• ServiceNow Developer Certification;

• French language skills.

Important Information

• Seniority: Mid/Senior

• Duration: 12 months

• Start date: ASAP

• Work model: Hybrid

• Office presence: 2 days per week

• Environment: International client projects

• English: Fluent / mandatory

• French: Nice to have

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