ServiceNow Developer
Unit4 · Lisboa · Remoto
Sobre a função
ServiceNow is a strategic enterprise platform at Unit4, supporting internal operations, employee and customer services, workflow automation, and our wider digital transformation agenda.
As a ServiceNow Developer, you will be responsible for designing, developing, integrating, testing, and supporting secure, scalable, and maintainable solutions on the ServiceNow platform.
This is a hands-on senior technical role. You will work closely with the ServiceNow Practice Lead, business analysts, architects, business owners, and other development teams to translate business requirements into effective platform solutions. You will also contribute to technical standards, development quality, platform stability, and the continuous improvement of our ServiceNow capabilities.
What you will do
- Design, develop, configure, test, and support ServiceNow applications and workflows.
- Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent, and other ServiceNow capabilities.
- Translate business requirements into scalable, maintainable, and secure technical solutions.
- Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets, and transform maps.
- Create workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform capabilities.
- Support the adoption of Now Assist and AI-enabled workflows, ensuring appropriate controls, testing, monitoring, and human oversight.
- Promote standard ServiceNow functionality and reusable solutions while minimizing unnecessary customization and technical debt.
- Perform code reviews, automated testing, release validation, and troubleshooting of complex platform issues.
- Support platform upgrades, production deployments, technical documentation, and operational handover.
- Mentor other developers and contribute to strong engineering standards and continuous platform improvement.
- Identify opportunities to improve user experience, automate manual processes, and deliver measurable business value.
- Strong hands-on experience developing and supporting solutions on the ServiceNow platform.
- Advanced knowledge of JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio, or App Engine Studio.
- Experience with ITSM and at least one additional ServiceNow product, such as CSM, HRSD, SPM, or App Engine.
- Experience with Now Assist, Virtual Agent, or other ServiceNow AI and automation capabilities.
- Proven experience building integrations using REST, SOAP, webhooks, or equivalent technologies.
- Good understanding of ServiceNow architecture, data models, scoped applications, ACLs, security, and development best practices.
- Experience with code reviews, testing, release management, platform upgrades, and production support.
- Ability to translate business needs into practical technical solutions and explain technical concepts clearly to different audiences.
- Strong analytical, problem-solving, collaboration, and communication skills.
- Experience working in Agile or Scrum delivery environments.
- Professional proficiency in English.
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!