Service Manager

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalent.pt.

Role Overview:

We are looking for a Service Manager to join our teams and support a client in the management and continuous improvement of IT operational services. This role will be focused on ensuring service stability, optimizing operational processes, and enabling efficient support to the business through strong coordination, monitoring, and service-quality practices.

What you will do:

• Manage and coordinate recurring operational activities with varying levels of complexity (e.g., reconciliations, batch processes, operational validations);
• Lead the implementation and evolution of monitoring mechanisms for services and applications;
• Continuously track service quality (SLA/SLO), ensuring appropriate levels of availability and performance;
• Monitor user support quality, ensuring timely and effective ticket handling;
• Coordinate incident and problem management, promoting root-cause analysis and corrective actions;
• Manage relationships with suppliers and oversee operational contracts, including control of SLAs and agreed service levels;
• Produce, track, and analyze operational KPIs and prepare regular reporting to support decision‑making;
• Identify and promote continuous improvement initiatives and process optimization across operations.

What you are like:

• Proficient in IT operations in critical or demanding environments (financial sector experience valued);
• Knowledgeable about service management frameworks (ITIL valued);
• Skilled in vendor and contract management;
• Highly organized, with strong prioritization and operational follow‑through skills;
• Strongly proactive, with a high sense of initiative;
• Adaptable to dynamic contexts and changing priorities;
• Strong communicator, both with technical teams and business stakeholders;
• Oriented toward results, deadlines, and quality of service;
• Collaborative team player with critical thinking and strong problem‑solving abilities;
• Comfortable managing pressure and multiple parallel demands;
• Fluent English (is a plus).

Why join us:

• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;
• … and much more!

To apply:

Please send your CV to talent.pt@neotalentconclusion.com with MSR_ServiceManager in the email subject.