Senior Value Realization Specialist
Feedzai · Remoto
Sobre a função
At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.
Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
You:
As a Senior Value Realization Specialist at Feedzai, you will support the successful delivery and ongoing value realization of a portfolio of customer accounts. Working closely with senior Delivery Leads, Project Managers, Sales Managers, Support, and Product teams, you will help ensure customers receive a consistent, professional, and value-driven experience throughout their lifecycle.
You will support the delivery team by coordinating customer activities, tracking actions, and maintaining reports and delivery documentation. This role offers an excellent opportunity to develop your skills in enterprise software delivery and customer success. Ideal for someone, who is looking to deepen their expertise in enterprise software delivery, financial services, and value realization.
Your Day To Day:
Delivery Coordination & Portfolio Support
- Support Delivery Leads in managing customer accounts by coordinating activities, delivery follow-ups, and reporting.
- Maintain delivery plans, status reports, risk logs, action trackers, and portfolio dashboards.
- Ensure customer actions and internal commitments are tracked through completion.
Governance & Customer Engagement
- Coordinate customer meetings, including Service Reviews and Quarterly Business Reviews (QBRs).
- Prepare governance materials and track customer risks, issues, decisions, and actions.
- Support customer communications and follow-up activities.
Value Realization & Performance Monitoring
- Prepare customer reports and dashboards that demonstrate adoption, performance, and business outcomes;
- Identify trends or recurring issues across customer accounts and support value realization initiatives;
- Support the preparation of customer success stories and value realization summaries.
Delivery Operations & Continuous Improvement
- Maintain governance templates, reporting packs, and delivery assets.
- Ensure delivery documentation follows established standards and contribute to process improvement initiatives across Customer Success.
Cross-functional Collaboration
- Collaborate with Delivery, Project Management, Support, Product, and regional teams to coordinate customer activities.
- Help manage customer support requests, working closely with the Support team to ensure timely communication and resolution.
- Monitor delivery risks, escalate issues when appropriate, and support customer onboarding activities.
You Know-How & Have:
- Bachelor's degree in Business, Technology, Engineering, or a related discipline.
- 5–7 years of experience in Customer Success, Delivery Management, Project Coordination, Consulting, Account Management, or a similar customer-facing role.
- Strong organisational, analytical, and problem-solving skills, with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, with confidence engaging with customers and cross-functional teams.
- A proactive, collaborative, and customer-first mindset, with a willingness to learn, take ownership, and drive continuous improvement.
- Experience preparing presentations, reports, and customer-facing materials.
- Familiarity with project management, collaboration, or CRM tools (e.g. Jira, Confluence, Salesforce, Microsoft Office, or Google Workspace) is desirable.
- Interest in financial services, payments, fraud prevention, or enterprise SaaS is advantageous.
- Ability to work effectively within a globally distributed team.
- Fluent in English; additional European languages are an advantage.
The Customer Success organization, through its Delivery and Strategic Accounts sub‑functions, ensures the successful implementation, sustained value realization, and operational stability of Feedzai solutions for financial institutions across the region, with engagement models tailored to different customer profiles and needs. In this fast‑paced and open environment, you will collaborate with a globally distributed, high‑performing team to deliver predictable, scalable, and efficient outcomes across a broad portfolio of customers. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves. Join Us!
#LI-Remote #LI-BX1
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.