Senior Business Analyst, AI Studio (X3)

Career Category

Information Systems

Job Description

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. 

We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. 

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. 

Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. 

What we do at AMGEN matters in people’s lives. 

Senior Business Analyst, AI Studio

This Job offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. We are the Applied AI team (AI Studio). AI Studio is Amgen’s enterprise engine for turning high-value business challenges into scalable AI products. We partner with key business partners across the company to identify the right opportunities, shape them into actionable use cases, and design, build, and launch AI products responsibly. Our work spans the full lifecycle—from early discovery and rapid prototyping to production deployment, reuse across the enterprise, and measurable business impact.

LIVE

WHAT YOU WILL DO

The Senior Business Analyst, AI Studio position offers a unique opportunity to join a collaborative, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across the AI Studio portfolio.

This pre-delivery business architecture role focuses on shaping business demand before technical design and delivery. The role partners with business stakeholders, product teams, solution partners, and delivery architects to clarify opportunities, define business value, document business processes, and prepare high-quality demand for prioritization and technical review.

The Business Architect is responsible for leading discovery activities, capturing business context, defining value drivers, supporting business cases, documenting current-state and future-state processes, and ensuring opportunities are ready to progress through intake, discovery, technical review, prioritization, and delivery planning. This role helps ensure that AI and automation investments are connected to measurable business outcomes and that delivery teams receive clear, complete, and value-aligned opportunities.

The Business Architect will play a critical role in strengthening portfolio quality, improving prioritization decisions, and supporting value-driven delivery. The role provides structured, evidence-based inputs related to strategic alignment, business value, risk, urgency, dependencies, expected outcomes, and delivery readiness.

ROLES AND RESPONSIBILITIES

• Lead business discovery for AI, automation, process, workflow, and digital opportunities across AI Studio.

• Partner with business stakeholders, submitters, product managers, solution partners, delivery architects, and delivery leads to clarify needs, scope, expected outcomes, and readiness for technical review.

• Translate ambiguous requests into structured opportunity statements covering the business problem, stakeholder impact, current-state pain points, desired future state, value drivers, risks, dependencies, assumptions, and success measures.

• Support intake triage by assessing whether requests are complete, strategically aligned, and ready for discovery.

• Capture the voice of the customer and translate stakeholder input into opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation.

• Define current-state and future-state processes using fit-for-purpose methods such as process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, and decision flows.

• Identify process inefficiencies, gaps, handoffs, dependencies, business rules, risks, and opportunities for AI, automation, or process improvement.

• Partner with stakeholders to define value drivers, including productivity, cost avoidance, quality and compliance, customer and employee experience, speed-to-patient, revenue growth, sustainability, and transformation enablement.

• Support business case development by documenting value assumptions, adoption expectations, measurable outcomes, and the connection between business activities and value.

• Distinguish among product-level, release-level, new, and sustained value to support portfolio planning and value tracking.

• Collect and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependencies, severity, urgency, and resource commitments.

• Prepare opportunities for technical review by documenting business context, scope, outcomes, data and content sources, access and security needs, dependencies, subject matter experts, use cases, and business contacts.

• Partner with delivery architects to address gaps before feasibility assessment and ensure a clean handoff into technical design and delivery planning.

• Create leadership-ready summaries of the business problem, value, recommendation, scope, risks, tradeoffs, and next steps.

• Support prioritization discussions by explaining how value, urgency, risk, strategic alignment, and effort influence portfolio decisions.

• Use approved AI technologies, including ChatGPT, to accelerate discovery, synthesize stakeholder input, improve documentation, structure business cases, and create reusable process artifacts.

• Collaborate across global, virtual, and cross-functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes.

• Drive continuous improvement across intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

WIN

WHAT WE EXPECT OF YOU

BASIC QUALIFICATIONS AND EXPERIENCE

Master’s degree in Information Systems, Computer Science, Business Administration, Engineering, Life Sciences, or a related field, and at least 4 years of relevant experience
OR
Bachelor’s degree/Licenciatura in a related field and at least 6 years of relevant experience
OR
Post-secondary diploma or equivalent qualification and at least 10 years of relevant experience

In addition, the successful candidate will have:

• Relevant professional experience in business analysis, business architecture, product analysis, process improvement, or digital transformation.

• Demonstrated ability to lead business discovery and translate complex or ambiguous business needs into structured requirements, process models, opportunity statements, value cases, and decision-ready recommendations.

• Strong analytical, data-driven problem-solving, and decision-making skills.

• Excellent interpersonal, facilitation, communication, influencing, and stakeholder management skills.

• Ability to collaborate effectively across global, virtual, and cross-functional teams.

• Ability to work independently, manage multiple priorities, meet deadlines, and take accountability for the quality and completeness of deliverables.

• Professional proficiency in written and spoken English.

FUNCTIONAL SKILLS

Must-Have Skills

• Strong business architecture, business analysis, process analysis, and problem-framing capabilities.

• Demonstrated experience leading discovery activities and translating ambiguous business needs into structured, decision-ready opportunities.

• Strong understanding of demand intake, opportunity assessment, discovery, prioritization, technical review preparation, and pre-delivery planning.

• Ability to define and document business problems, stakeholder needs, current-state and future-state processes, value drivers, assumptions, risks, dependencies, and expected outcomes.

• Experience developing or supporting business cases, value assessments, return-on-investment estimates, benefit hypotheses, and value realization plans.

• Strong process documentation and visualization skills, including the ability to create clear current-state and future-state process maps.

• Ability to simplify complex business challenges into concise opportunity statements, process flows, business narratives, and leadership-ready recommendations.

• Strong facilitation and stakeholder management skills, with the ability to build alignment across business, product, architecture, solution, and delivery teams.

• Clear and confident written and verbal communication skills, including experience presenting to business stakeholders, technical teams, and leadership.

• Experience preparing executive summaries, discovery readouts, prioritization recommendations, and business-facing presentations.

• Strong analytical thinking and structured problem-solving skills, including the ability to validate assumptions using available data and stakeholder input.

• Ability to use approved AI tools to synthesize information, improve discovery outputs, structure documentation, support business case development, and increase the speed and quality of business architecture activities.

• Ability to work independently in a matrixed environment while managing multiple stakeholders, priorities, and concurrent discovery efforts.

Preferred Skills

• Experience with AI, automation, process intelligence, digital workflow, enterprise platforms, or business transformation initiatives.

• Familiarity with technologies such as UiPath, DocuSign, Celonis, Microsoft Power Platform, custom GPTs, ChatGPT, or comparable AI and automation technologies.

• Experience with value and prioritization frameworks, including Weighted Shortest Job First, portfolio governance, Program Increment planning, or product-led operating models.

• Familiarity with process analysis methods such as SIPOC, value stream mapping, Business Process Model and Notation, journey mapping, capability mapping, and process capability analysis.

• Experience with process and collaboration tools such as Miro, Lucidchart, Visio, or comparable platforms.

• Experience working in Agile, SAFe, Scrum, DevOps, or product-led delivery environments.

• Familiarity with Jira, Jira Align, Smartsheet, Confluence, or comparable product and portfolio management platforms.

• Familiarity with GxP, 21 CFR Part 11, computer system validation, quality systems, or other regulated life sciences requirements.

• Domain knowledge in one or more functional areas, such as Commercial, Operations, Research and Development, Medical, Finance, Human Resources, Legal, Compliance, Manufacturing, or Supply Chain.

• Experience supporting technical review, solution shaping, architecture engagement, or delivery readiness activities.

SUCCESS MEASURES

• Improved clarity, completeness, and quality of business demand entering AI Studio.

• Consistently strong discovery outputs that clearly define the business problem, scope, process context, stakeholders, value drivers, risks, dependencies, assumptions, and readiness criteria.

• Better-prepared opportunities entering technical review, with fewer gaps in business context, scope, value assumptions, data and content requirements, access and security considerations, and stakeholder commitments.

• Stronger value logic and more robust business case support for AI, automation, workflow, and process improvement opportunities.

• More consistent, transparent, and evidence-based prioritization inputs across the portfolio.

• Clearer and more efficient handoffs from discovery into technical review, solution design, delivery planning, and implementation.

• Increased stakeholder confidence in portfolio decisions, including why opportunities are prioritized and how they connect to measurable business outcomes.

• Greater use of approved AI tools to improve the speed, quality, consistency, and reusability of discovery and business architecture outputs.

THRIVE

WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn, develop, and move up and across our global organization.

• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.

• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

• Flexible work arrangements.

APPLY NOW 

Objects in your future are closer than they appear. Join us. 

CAREERS.AMGEN.COM 

EQUAL OPPORTUNITY STATEMENT 

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. 

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Salary Range

50 417,75 EUR - 68 212,25 EUR