Sobre a função

Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation;
Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements;
Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces;
Work on data quality check.

University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
Experience in Implementation of CRM solution (mandatory);
Experience in Support processes (mandatory);
Exceptional presentation skills (mandatory);
Familiar with Agile methodology;
Knowledge of JIRA or similar tracking tool;
Advanced Excel knowledge;
Able to work in cross-functional teams and international environment;
Willingness to work in a global & virtual team;
Good communication skills, ability to think analytically and willingness to learn new things;
Fluent in English;
Eager to work with the newest technologies;
Proactive and can easily adapt to new development environment;
Self-motivated and with a great sense of ownership;
Team player and willing to give and recieve feedback;
Think outside the box and try to find creative approaches to challenges.

Work #LikeABosch means:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site

📚 Training opportunities

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

SAP C4C Sales & Service Functional Consultant (f/m/div.)