Network Support Engineer (Maturity L2+)
Accenture Portugal · Lisbon, Lisboa
Sobre a função
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
Job Summary
Qualifications
Minimum of 2+ years of experience in NOC or network support roles
Operational maturity level 2 or higher (procedural / guided execution)
Experience working in structured operational environments with defined workflows and runbooks
Basic understanding of ITIL-aligned incident, problem, and change management processes
Responsibilities
Monitor alerts and events across network and security domains
Open, triage, and update incidents in ServiceNow following defined workflows
Execute standard operational tasks according to documented procedures and runbooks
Perform basic network diagnostics, including connectivity checks and guided troubleshooting
Escalate non-standard or complex issues to Network Engineers or Senior Engineers
Maintain high-quality operational records, including ticket updates, execution notes, and documentation changes
Support IMAC and routine operational activities
Assist with failover testing and monitoring activities in data center and cloud interconnect contexts, as guided
Participate in daily operational handshakes and handovers with off‑premises teams
Technical Skills (Must-Have)
Routine monitoring and ticket handling using ServiceNow
Ability to follow structured workflows for incident, problem, and change management
Basic network diagnostics across WAN, LAN, Wi‑Fi, and security domains
Familiarity with monitoring and observability platforms such as Zabbix, SolarWinds, and Grafana
Experience using documentation tools such as Confluence
Certifications (Expected)
CompTIA Network+
Cisco Certified Technician (CCT)
ITIL Foundation
Nice to Have
Exposure to data center or cloud connectivity environments
Experience supporting knowledge transfer and documentation updates
Basic understanding of network security concepts
Previous experience in enterprise-scale or tender-based operational services
Additional Information
Location: Lisbon or Porto
Working Model: Hybrid
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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