Network Engineer - Operations (Maturity L3+)
Accenture Portugal · Lisbon, Lisboa
Sobre a função
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
Job Summary
We are seeking a highly qualified professional to join our team as a Network Operations Engineer (MS NOC). This role is responsible for operating and stabilizing day-to-day network services through configuration, troubleshooting, documentation, and continuous improvement contributions within the MS-NOC Services framework.
Qualifications
Minimum of 5+ years of experience in network operations or engineering
Operational maturity level 3 or higher (skilled / independent)
Proven ability to resolve the majority o operational issues independently
Experience engaging vendors for deep technical defects or structural changes
Strong understanding of ITIL-aligned operational processes
Responsibilities
Operate day-to-day network services, including proactive monitoring, incident handling, troubleshooting, and controlled change execution
Perform L2/L3 configuration and troubleshooting across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect domains
Execute incident, problem, and change activities using ServiceNow in line with defined processes
Produce high-quality operational records, including ticket closure notes, configuration changes, topology updates, and documentation
Support root cause analysis activities and contribute to post-incident reviews
Participate in operational governance forums and contribute to service improvement initiatives
Collaborate with vendors and internal teams to restore services and improve network stability
Technical Skills (Must-Have)
Solid L2/L3 networking knowledge with hands-on operational experience
Strong troubleshooting and configuration skills across WAN / SD-WAN, LAN / Wi‑Fi, data center connectivity, and cloud interconnect fundamentals
Experience with monitoring and observability platforms such as Zabbix, SolarWinds, and Grafana
Strong ITSM execution discipline using ServiceNow
Consistent documentation practices using tools such as Confluence
Familiarity with automation and programmability concepts, including scripts, APIs, and structured data formats (JSON, YAML)
Certifications (Expected)
CCNA or equivalent certification
CompTIA Network+
ITIL Foundation
Cloud Networking certification or equivalent knowledge
Nice to Have
Experience in multi-region or enterprise-scale network environments
Basic scripting skills (e.g., Python) for operational automation
Exposure to intent-based networking or advanced telemetry
Experience working in regulated or tender-based service environments
Additional Information
Work Model: Hybrid
Location: Lisbon or Porto
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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