Mid-Level Application Support Engineer – Linux/Windows Environments

Ignite Excellence in Application Support — Drive Innovation and Reliability!
Porto-based opportunity with hybrid work model.

As a Mid-Level Application Support Engineer, you will be working for our client, a leader in IT solutions, dedicated to delivering robust, high-performing application environments. Your role will be pivotal in ensuring seamless operations, proactive incident management, and continuous process improvements to support the company’s dynamic digital landscape.

Your main responsibilities:

• Effectively manage and resolve production incidents to minimize downtime and impact
• Coordinate and follow-up on changes and technical operations, including scheduled shutdowns and server modes
• Contribute to change management processes across applications and infrastructure, collaborating with development, sysadmin, DBA, and networking teams
• Keep comprehensive documentation up to date, including application architecture, operational procedures, and supervision protocols
• Manage backup data and regularly test restore procedures to ensure data integrity
• Monitor applications and infrastructure efficiently within SLA frameworks for multiple business lines
• Control load capacity and performance metrics for applications
• Participate in on-call rotations and off-hours interventions to support 24/7 operations
• Continuously automate and optimize existing procedures to enhance operational efficiency
• Collaborate with development teams to define architecture standards for new applications, aligned with infrastructure policies

You're ideal for this role if you have:

• Minimum 3 years of experience in application support or related IT roles
• Strong knowledge of Linux and Windows environments and systems administration
• Experience with BMC/Control-M or other industrial schedulers
• Proficiency in scripting languages such as Shell, Python, or PowerShell
• Experience working with JBoss, Tomcat, Apache, or IIS
• Solid understanding of databases (Oracle, Sybase, SQL Server, or MySQL) and basic SQL skills
• Familiarity with infrastructure backups and restore testing
• Hands-on experience with monitoring tools like Zabbix or Grafana
• Knowledge of LDAP, Firewall, Reverse Proxy, Active Directory, and Kerberos
• Basic understanding of container-based infrastructure and networking principles

It is a strong plus if you have:

• Certifications in relevant IT support or infrastructure areas
• Experience with cloud services or automation frameworks

Language Required for the role:

• Fluent English – both written and spoken

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.