Lead Engineer Modern Endpoint

Who we are

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview

We are looking for a Lead Engineer Modern Endpoint to join one of our Nearshore Teams working remotely for international clients accross The Netherlands, Germany and other European countries.

In this role, you will be responsible for ensuring endpoint platforms remain stable, secure, and predictable by proactively identifying risks, analysing trends, and implementing improvements before issues impact users.

What you will do

• Own and manage the operational health of customer Modern Endpoint environments, ensuring service quality and stability across the endpoint ecosystem;
• Monitor KPIs, SLAs, compliance metrics, update success rates, baseline adherence, and DEX indicators, turning insights into proactive improvement actions;
• Utilise Microsoft Intune, Inforcer, DEX platforms, and reporting capabilities to identify trends, detect anomalies, and prevent incidents before they affect users;
• Lead Modern Endpoint service review meetings, translating technical metrics into business impact and defining improvement roadmaps with customers;
• Coordinate Major Incident Management activities for endpoint-related incidents, ensuring effective communication, stakeholder alignment, and operational oversight;
• Collaborate with engineering, operations, and product teams to transform recurring issues into scalable solutions and share knowledge across the wider organisation.

What you are like

• Proficient in Microsoft Intune and Modern Endpoint Management, including Windows Autopilot, Windows Autopatch, Windows Update for Business, and Microsoft Defender for Endpoint integrations;
• Experienced in managing customer environments and taking end-to-end operational ownership of workplace or endpoint services;
• Comfortable leading customer-facing discussions, service reviews, and stakeholder communications at both technical and management levels;
• Proficient in PowerShell scripting for automation, reporting, and remediation activities, with knowledge of Microsoft Graph API considered an advantage;
• Familiar with ITIL, SIAM, or similar service management frameworks and their practical application within managed services environments;
• Knowledgeable in Digital Employee Experience (DEX) platforms such as Nexthink, ControlUp, or Microsoft Adoption Score is valued;
• Have very good communication skills in English - as you will collaborate daily with international teams.

Why join us

• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;
• Be part of a company focused on long-term lifecycle services, innovation, and operational excellence;
• … and much more!

To apply:
Please send your CV to [email protected] with BDP_LE in the email subject.