IT Operations Analyst

Who we are

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview:

We are looking for an IT Operations Analyst position to join our Operation Center team in Lisbon, that supports mission-critical environments across international clients from The Netherlands, Germany and other European countries.

In this role, you will be responsible for real-time monitoring, incident tracking, and ensuring that critical alerts are properly assessed and routed to the appropriate teams. You will work in a high-responsibility environment where responsiveness, attention to detail, and clear communication are key to maintaining the stability of essential systems and services.

This is an on-site role operating in a 24/7 shift-based model, requiring strong focus, discipline, and the ability to stay calm under pressure while managing incidents that may impact critical operations.

What you will do:

• Monitor system alerts using tools such as Zabbix, SCOM, or similar platforms, identifying anomalies and potential incidents;
• Log events and incidents clearly and accurately, ensuring proper documentation and traceability;
• Use ticketing systems to register, track, and update incidents from detection to resolution;
• Analyse alerts and incidents to understand impact, required actions, and the appropriate teams to engage;
• Ensure timely escalation and communication with relevant stakeholders when necessary;
• Follow up proactively on incidents to guarantee proper handling and closure;
• Collaborate with international teams to maintain smooth operations across multiple systems and environments;
• Contribute to the continuous improvement of operational processes and escalation flows.

What you are like:

• Familiar with monitoring tools such as Zabbix, SCOM, or similar;
• Comfortable using ticketing systems and following structured incident management processes;
• Strong analytical and problem-identification skills, with attention to detail;
• Excellent written communication skills, able to clearly document incidents and updates;
• Resilient, focused, and able to work effectively in high-responsibility and shift-based environments;
• Self-motivated and proactive, with a strong sense of ownership and accountability;
• Comfortable working in rotating 24/7 shifts in an on-site model;
• Have good communication skills in English (mandatory);
• Adaptable and able to work in a monitored, high-focus environment requiring sustained attention;
• Motivated to learn and grow within IT operations, even without a strong prior technical background.

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility programme
• … and much more!

What we offer

• Total compensation package, between €20000 and €26000, depending on your experience and demonstrated skills;
• The compensation package includes gross salary, meal card allowance, and flexible benefits plafond for you to choose the perks that best suit your lifestyle:
• Health Insurance (including online medical support):
• Access to our recognition program, which rewards each ones’ commitment in building a stronger future:
• Flexible work policy, aligned with the client's working model:
• Continuous learning and certification opportunities through LinkedIn Learning and other leading learning partners.

To apply:
Please send your CV to talent.pt@neotalentconclusion.com with BDP_IOA in the email subject.