Sobre a função

Your contribution to something big:

Respond to all calls, emails, and common requests for technical 1st level support
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
1st level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remote according to business needs.

What distinguishes you:

Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
Languages:
French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Basic knowledge of IT systems would be an advantage
Professional experience in a customer facing position would be an advantage
Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

What we offer you:

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

French Market | Remote Car Repair Assistance