Deal Desk Associate
Remote · Remoto
Sobre a função
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
- The opportunity to build your career in Deal Desk and Revenue Operations at a fast-growing, global SaaS company
- Hands-on experience across the full quote-to-cash process, working closely with a high-performing Deal Desk team
- A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake
- Exposure to cross-functional collaboration with Sales, Finance, and Operations stakeholders across time zones
- A clear path to grow: this role starts operational, but the operational work is the foundation, not the ceiling. A strong performer with genuine commercial curiosity can grow toward a Deal Desk Specialist over tim
What you bring
- Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
- Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred
- Basic understanding of Quote-to-Cash processes and order management principles
- A genuine interest in the commercial side — you don't need to know it all yet (this is an entry-level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time.
- A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
- Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods
- Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End
- Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
- Demonstrates strong automation and AI capabilities
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
Key Responsibilities
In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role.
- Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
- Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
- Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
- Maintain accurate Salesforce account and order records throughout the deal lifecycle
- Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
- Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
- Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
- Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time
Practicals
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You'll report to: Senior Manager, Deal Strategy & Operations
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Team: Revenue Operations — Sales Operations
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Location: This role bridges the EMEA and AMER working days, and the willingness to work a split day is a firm, non-negotiable requirement. We welcome two profiles:
- EMEA-based (Europe or Africa): the specific time zone matters less than the willingness to work from around midday through the evening on most days, covering the back half of the EMEA day into the start of the AMER day.
- AMER-based (UTC−3, e.g. Argentina): willing to start early — around 07:00 local — to overlap the back half of the EMEA day and work through the AMER morning.
In both cases the balance shifts further toward AMER around End of Month and End of Quarter. Some flexibility can be discussed, but the split-day coverage itself is a firm condition of the role.
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Start date: As soon as possible
Application process
Roughly 6 hours across 3 weeks
- Interview with recruiter — 30 min
- Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min
- Interview with team member — 30 min
- (async) Deal Desk case study
- Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min
- Bar raiser interview — 30 min
- Prior employment verification check
#LI-DNP
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.