Banking Sector | Genesys Developer
Devoteam · Lisboa
Sobre a função
We are looking for a Developer specializing in Contact Center solutions to join a large-scale technological operation. The focus of this role is the design, development, and maintenance of voice architectures and complex integrations using Genesys On-Premise (Engage) or Diabolocom. The ideal candidate will have a solid background in telecommunications and hands-on experience orchestrating interaction flows and system integrations (APIs/SDKs).
Main Responsibilities:
Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Diabolocom environment.
Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools (e.g., Genesys Composer, IRD).
Develop integrations between the Contact Center infrastructure and external systems (CRMs, ERPs, Databases) using REST APIs, Webhooks, and Platform SDKs.
Analyze, validate, and audit platform configurations, ensuring the stability and efficiency of the telephone operations.
Support the full technical project lifecycle: requirements gathering (scoping), build, testing phase, and production deployment.
Act as a technical liaison between the Development, Product, BI, and Operations teams.
Provide advanced technical support for the platform, assisting management and cross-border teams in incident resolution.
Collaborate on data structuring for reporting, analytics, and continuous improvement processes of the Contact Center.
Produce and maintain detailed technical documentation, user manuals, and ensure the training of technical teams whenever necessary.
Minimum of 2 years of professional experience in development, integration, or architecture with Genesys On-Premise or Diabolocom.
Academic background or proven technical experience in Telecommunications (solid understanding of voice networks, VoIP, SIP, SIP Trunking, PBX).
Experience in building IVR trees and Routing rules (knowledge of VXML or SCXML is highly valued).
Solid experience in consuming and creating APIs for system integration, and proficiency in at least one object-oriented programming language (e.g., Java, C#, Node.js).
Excellent communication skills and ease in working with cross-functional teams (Project Management, Sales, Operations).
Languages: Fluency in Portuguese and English (French is not mandatory).
Devoteam Group works for equal opportunities, promoting its employees based on merit, and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism, and excellence of our organization. All of our vacancies are open to people with disabilities.