AI Engineer

The Team and the Opportunity

Join Newhotel Software's AI Lab, our innovation hub dedicated to intelligent solutions for the hospitality industry. The AI Lab is where cutting-edge ideas meet real-world impact — we focus on developing advanced AI solutions, experimenting with emerging technologies, and creating prototypes that push the boundaries of what's possible in hotel management.

As part of this team, you'll:

• Collaborate with experts in data science, machine learning, and software engineering to design and deliver transformative AI solutions for the hospitality industry.
• Work on pioneering projects that explore generative AI, predictive analytics, and intelligent automation of hotel operations.
• Shape the future of the industry by turning research into scalable solutions for Newhotel Software's global clients.
• Innovate in a dynamic environment where creativity and experimentation are encouraged.
• Contribute to integrating these solutions into Newhotel Software's existing products and platforms (PMS, booking engines, and other web applications).

This is more than a role — it's an opportunity to be part of a team that is redefining how the hospitality industry harnesses AI to solve complex challenges. If you're passionate about innovation and want to work at the forefront of AI technology applied to hospitality, Newhotel Software's AI Lab is the place for you.

Your Key Responsibilities

• Develop LLM-driven solutions using Azure OpenAI, LangChain/LangGraph, and Hugging Face Transformers.
• Design RAG and prompt-orchestration pipelines, embeddings, and model evaluation frameworks.
• Collaborate with data engineers and full-stack developers to embed models into cloud applications and Newhotel Software's products.
• Develop and maintain APIs (REST/GraphQL) that expose AI functionality to the company's systems and products.
• Build interfaces and services in TypeScript/JavaScript to integrate AI solutions with existing web platforms.
• Prototype multi-agent systems capable of autonomously analysing, deciding, and acting on business tasks (e.g., reservation management, dynamic pricing, customer support).
• Ensure AI governance, fairness, and responsible AI principles are embedded in every solution.

To Qualify for the Role, You Must Have

• 2+ years' experience in AI engineering.
• Strong expertise in Python.
• Experience with LLMs, embeddings, RAG pipelines, and prompt engineering.
• Hands-on experience with TypeScript and JavaScript, including developing and consuming APIs.
• Experience designing and implementing APIs (REST and/or GraphQL) to integrate AI services into web applications.
• Practical experience deploying AI services on Azure, AWS, or GCP, and working with MLOps tools (MLflow, Docker, CI/CD).
• Fluent English (written and spoken) is mandatory, as the role involves regular communication with international teams and global clients.

Ideally, You Will Also Have

• Experience with multi-agent workflows.
• Understanding of reinforcement learning and autonomous decision systems.
• Familiarity with AI workflow triggers/automation.
• Experience with JavaScript or TypeScript frameworks (Node.js, React, etc.) for integrating AI solutions into existing products.

What Working at Newhotel Software Offers

We offer a competitive remuneration package. Our benefits package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings, and a wide range of discounts and promotions. Plus, we offer:

• Support and coaching from experienced and engaging colleagues.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that's right for you.

Please send your CV to itjobs@newhotel.com with the subject line "AI_Engineer".